Our Story
GTR99 is not just another online casino. We are a platform crafted with genuine understanding of the Malaysian gaming landscape — from the high-rise energy of Kuala Lumpur to the laid-back nights in Penang. Here is the story behind who we are and why we do what we do.
Who We Are
GTR99 was founded with a single, clear conviction: Malaysian players deserve a world-class online gaming experience that actually understands them. Not a platform retrofitted from overseas markets with clunky currency conversions and obscure payment methods — but one built natively for Malaysia, from the ground up.
The team behind GTR99 brings together years of combined experience across online gaming operations, Malaysian fintech, and digital product development. We have seen the frustrations that players across Kuala Lumpur, Johor Bahru, Penang, Petaling Jaya, and Shah Alam face when dealing with platforms that treat the Malaysian market as an afterthought. Delayed withdrawals. Confusing bonus terms. Customer support that disappears after midnight. We built GTR99 to be the answer to all of that.
From day one, our focus has been on three things: speed, transparency, and trust. Speed in payouts — our e-wallet withdrawals via Touch 'n Go eWallet, Boost, and GrabPay process in under five minutes. Transparency in terms — every bonus condition is written in plain, straightforward English with no hidden clauses buried in fine print. And trust, earned through consistent, fair treatment of every single player on our platform, regardless of whether they deposit RM50 or RM50,000.
GTR99 operates on the belief that great gaming is about the whole experience — not just the games themselves. Yes, we offer over 1,200 titles spanning live baccarat, slots, crash games, instant wins, and a full sportsbook covering EPL, Liga Super Malaysia, UFC, and e-sports. But what keeps our players coming back is the feel of the platform: responsive, elegant, and genuinely fast regardless of whether you are on a desktop in a Bangsar café or on your phone during halftime at a Liga Super match in Shah Alam.
Every design decision at GTR99 starts with the question: does this make the Malaysian player's experience better? That philosophy flows into everything from our payment integrations — Maybank2u, CIMB Clicks, Public Bank, DuitNow, FPX, and full cryptocurrency support — to the language of our customer support team, available in both English and Bahasa Malaysia around the clock.
We are proud of our platform, but we are equally proud of the safeguards we put around it. GTR99 is strictly for players aged 21 and above. We provide self-exclusion tools, deposit limit controls, and session time reminders built directly into the account dashboard. We believe that sustainable, enjoyable gaming is only possible when players feel in control, and it is our responsibility to support that.
Our responsible gambling programme is informed by internationally recognised best practices, and our support team is trained to assist players who show signs of problem gambling with sensitivity and without judgment.
GTR99 is an ongoing commitment, not a finished product. Our development roadmap includes expanded live sports betting markets for Liga Super Malaysia and regional Asian leagues, a revamped VIP loyalty programme with enhanced tiered cashback rates, deeper cryptocurrency integration, and a native mobile application currently in development. We are building for the long term — because our players deserve a platform that grows with them.
Mission & Values
These are not corporate slogans — they are the principles that guide every product decision, every customer interaction, and every policy we write at GTR99.
Fast payouts are not a selling point — they are a baseline obligation. We process e-wallet withdrawals under five minutes and bank transfers within 60 minutes, every day, without exceptions for weekends or public holidays.
Every bonus term is written in plain English. Every fee is disclosed upfront. Every RTP percentage is independently audited. We believe that informed players are happier players — and we earn trust by never hiding the small print.
Your funds and personal data are protected by 256-bit SSL encryption, two-factor authentication, and daily automated fraud monitoring. We take security seriously because your peace of mind is inseparable from your enjoyment.
From 24/7 live support in English and Bahasa Malaysia to proactive responsible gambling tools, we treat every player as an individual — not a transaction. Our team is trained to assist, not to upsell.
MYR-native accounts. Maybank, CIMB, Public Bank, Touch 'n Go, DuitNow — all supported natively. Liga Super Malaysia and EPL on the sportsbook. This platform was not adapted for Malaysia; it was designed for Malaysia.
We ship updates every sprint, listen to player feedback, and hold ourselves to a high bar. The GTR99 you use today is already better than it was last month — and next month will be better still. We are never done building.
Our Journey
From a focused concept to a fully operational platform serving Malaysian players across multiple game categories and payment channels — here is how we got here.
21+ Only. GTR99 has maintained a strict age verification policy since launch. All accounts require KYC verification before any withdrawal is processed. Underage gambling is a serious harm we are committed to preventing.
Core infrastructure established. Payment integrations with Maybank, CIMB, and Public Bank completed. KYC and AML compliance frameworks put in place ahead of any player-facing launch.
GTR99 launches its live dealer suite with baccarat as the flagship product — reflecting the genuine preference of Malaysian high-roller players. Real-time streaming, multilingual dealers, and MYR-native chip denominations.
Full sportsbook launched covering Liga Super Malaysia, English Premier League, UFC, and e-sports. Touch 'n Go eWallet, Boost, and GrabPay integrated for sub-5-minute withdrawal capability.
Cryptocurrency deposits and withdrawals launched across BTC, ETH, USDT, and BNB. Slots library expanded to over 1,200 titles. Progressive jackpot network activated with real-time prize pool accumulation.
Tiered VIP loyalty programme being upgraded with higher cashback rates and dedicated relationship managers. Native mobile application for Android and iOS in active development — launching soon.
Our Commitments
These are the specific, measurable commitments we make to every player who joins our platform. Not aspirational statements — actual service standards we hold ourselves accountable to, every day.
The vast majority of our withdrawals are processed and credited within 60 minutes. E-wallet methods (Touch 'n Go, Boost, GrabPay) average under 5 minutes. DuitNow and FPX bank transfers typically complete in 5–15 minutes.
Our live chat is staffed by real agents — not chatbots — 24 hours a day, 7 days a week. First-response time averages under 90 seconds. Email inquiries receive a response within 2 hours during business hours.
All game results are generated by certified random number generators (RNG). RTP percentages are independently audited on a quarterly basis. We do not alter odds or outcomes based on your account history.
Your GTR99 account operates entirely in Malaysian Ringgit (MYR). There are no foreign exchange markups, no conversion fees, and no surprise deductions. What you deposit is what you play with.
Every welcome bonus, reload offer, and cashback promotion comes with a clearly written terms summary. Wagering requirements, minimum deposits, game restrictions, and expiry dates — all written in plain language, upfront.
GTR99 never sells player data to third parties. We collect only what is necessary to operate your account and comply with regulations. Full details are available in our Privacy Policy.
Gaming should be enjoyable — and at GTR99, we are committed to keeping it that way. Our platform is strictly for players aged 21 and above only. We provide a suite of responsible gambling tools directly in your account settings, including deposit limits, loss limits, session time reminders, and self-exclusion options that can be activated instantly.
If you ever feel that gambling is no longer a form of entertainment and is causing distress or financial harm, please reach out — to us, or to a professional support service. GTR99 will never penalise a player for seeking help, and our team will support any self-exclusion request without question or delay.
Read our full Responsible Gambling guidelines →Join GTR99 Today
Over a thousand games, instant MYR payouts, and a support team that actually responds — GTR99 is the online casino experience Malaysia has been waiting for. For players aged 21 and above only.
21+ only. Play responsibly. Not available where prohibited by law.