Player Protection
GTR99 takes responsible gambling seriously. We believe that gaming is at its best when it remains entertainment — not an obligation or an escape. This page explains the tools we provide, the warning signs to watch for, and where to get support if gambling stops being fun.
Our Commitment
At GTR99, responsible gambling is not a regulatory checkbox — it is a core part of how we operate. We genuinely believe that the long-term health of our platform depends on the long-term wellbeing of our players. A player who gambles responsibly, within their means, and with full awareness of the risks involved, is a player who can enjoy GTR99 for years to come.
That is why we have invested in a suite of practical, accessible responsible gambling tools built directly into the GTR99 account dashboard. These are not buried in settings menus — they are prominent, easy to activate, and designed to put you firmly in control of your own gaming experience.
We also maintain a strict 21+ age policy. Every account on GTR99 is subject to identity and age verification as part of our Know Your Customer (KYC) process. There are no exceptions. Gambling by persons under the age of 21 causes real harm, and we take every reasonable step to prevent it from happening on our platform.
Whether you are a regular player in Kuala Lumpur, a weekend punter in Penang, or someone who enjoys a casual live baccarat session from Johor Bahru — if gambling ever stops feeling like entertainment and starts feeling like something you cannot control, we want you to reach out. GTR99 will support any self-exclusion request, any limit adjustment, and any player seeking help, without judgment and without delay.
On This Page
GTR99 strictly prohibits gambling by anyone under the age of 21. KYC verification is mandatory for all accounts.
Built-In Controls
Every registered GTR99 account comes with a full suite of responsible gambling controls accessible from your account settings. These tools are free, instant to activate, and designed to keep you in charge.
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change activates — reducing a limit takes effect instantly.
Define the maximum amount you are comfortable losing over a set period. When your loss limit is reached, further wagering is automatically paused until the reset period expires. This tool is particularly effective for players who want hard guardrails on their spending.
Set a reminder to alert you after a specified period of continuous play. Reminders appear as an in-platform notification and give you the option to continue or take a break. It is easy to lose track of time — this tool helps you stay aware of how long you have been playing.
Enable periodic reality check pop-ups that display your net win or loss position and the total duration of your current session. Staying grounded in your actual results — rather than chasing the next win — is one of the most important habits a responsible gambler can build.
Take a structured short-term break from gambling. You may set a cool-off period of 24 hours, 7 days, or up to 30 days. During this time, your account will be temporarily restricted from gameplay — but you can still view your history and withdraw any available balance.
Request a longer-term or permanent exclusion from GTR99. Self-exclusion immediately suspends access to your account and cannot be reversed for a minimum of six (6) months. We take all self-exclusion requests without question and process them within 24 hours of receipt.
Know the Signs
Problem gambling rarely announces itself clearly. It tends to develop gradually, with patterns that are easy to rationalise in the moment. Being honest with yourself about the following warning signs is an important first step.
Gambling with money set aside for essential expenses such as rent, utilities, food, or loan repayments.
Feeling restless, irritable, or anxious when you are not able to gamble or when you try to cut down.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Borrowing money from friends, family, or financial products specifically to fund gambling activity.
Lying to people close to you about the amount of time or money you spend gambling.
Neglecting work, studies, family responsibilities, or social activities because of gambling.
Needing to gamble with progressively larger amounts of money to feel the same level of excitement.
Gambling as a way to escape from stress, anxiety, depression, or problems in everyday life.
Multiple failed attempts to cut back or stop gambling despite wanting to do so.
If any of these signs resonate with you, please do not dismiss them. Recognising a problem early makes it significantly easier to address. Use GTR99's self-exclusion tool, speak to our support team, or reach out to one of the support organisations listed at the bottom of this page.
Check Yourself
Answer these questions honestly. If you find yourself answering "yes" to several of them, it may be worth speaking to a professional or activating one of GTR99's responsible gambling tools.
Have you ever spent more money on gambling than you originally intended to for that session?
Do you find yourself thinking about gambling frequently — planning your next session or replaying past results in your mind?
Have you ever skipped a work obligation, family commitment, or social event because of gambling?
Do you gamble to relieve stress, boredom, or emotional discomfort rather than purely for entertainment?
Have you ever felt the need to hide your gambling activity or the amount you have spent from people around you?
After losing, do you feel a strong compulsion to return quickly in order to win the money back?
Have you borrowed money, sold belongings, or used savings earmarked for other purposes in order to fund gambling?
Have you tried to cut down or stop gambling and found that you were unable to do so for more than a short period?
Scored 3 or more "yes" answers? This may indicate that gambling is having a negative impact on your life. Please consider activating a deposit limit or cool-off period on GTR99, or contact Talian Kasih (15999) or another support organisation listed below. There is no shame in seeking help — it is the responsible thing to do.
Play Smart
These practical steps help keep gambling as the entertainment it is meant to be. Adopting these habits from the start — rather than after problems emerge — is always the smarter approach.
Decide in advance exactly how much you are willing to spend before you open the platform. Once that amount is gone, log off for the day.
Use GTR99's deposit limits to enforce your budget mechanically. Willpower alone is not always sufficient in the heat of a session.
Always gamble for entertainment. If you are playing EPL match betting or live baccarat at GTR99, the goal is fun — not profit.
Enable session time reminders in your account settings so you are always aware of how long you have been playing.
Balance gambling with other social and recreational activities. Healthy variety in leisure time reduces the risk of gambling becoming disproportionately important.
If you are in a losing streak, take a cooling-off break. Emotional decision-making is the primary driver of problem gambling behaviour.
Never borrow money to gamble. If you find yourself considering a loan, a credit advance, or asking family to cover gambling losses, stop immediately.
Be open with someone you trust about your gambling. Accountability to another person is one of the most effective deterrents to harmful behaviour.
Keep gambling funds entirely separate from your everyday bank account. A dedicated e-wallet top-up (Touch 'n Go, Boost, GrabPay) with a fixed amount is a smart approach.
Financial Controls
GTR99 provides multiple financial control mechanisms. Here is a clear breakdown of what each limit type does and how it works in practice.
How to set limits: All limit types are available under the Responsible Gambling section of your GTR99 account settings. Reductions take effect immediately. Increases require a 24-hour cooling-off period to ensure the change is deliberate and considered.
If you feel that you need to step away from gambling entirely, GTR99's self-exclusion tool is available to you at any time — 24 hours a day, 7 days a week. Activating self-exclusion is one of the most impactful steps you can take if gambling is causing you distress.
A GTR99 self-exclusion works as follows: once activated, access to gameplay on your account is immediately suspended. You will not be able to place bets, access live casino games, or view the sportsbook. You will still be able to log in to view your account history and to request a withdrawal of any remaining balance.
Self-exclusion on GTR99 is available for the following periods: 6 Months 1 Year 5 Years Permanent
Once a self-exclusion is activated, it cannot be reversed until the minimum period has elapsed. Any request to reinstate account access before the exclusion expires will be declined without exception. After the exclusion period ends, reinstatement requires submission of a written request and completion of a mandatory 7-day reflection period before access is restored.
To activate self-exclusion, please contact GTR99 customer support via live chat and state clearly that you wish to self-exclude. Our team will process the request within 24 hours of receipt, and you will receive written confirmation. You do not need to give a reason.
Important: Self-exclusion on GTR99 applies to this platform only. If you need a broader exclusion, we strongly recommend also registering with any other gambling platforms you use and contacting a professional support service such as Talian Kasih (15999) for comprehensive assistance.
Get Help
If you need to talk to someone — whether for yourself or someone you care about — the following services offer professional, confidential support. Contact details are provided as plain text only.
Malaysia's national welfare hotline, offering free 24-hour counselling and crisis support services. Available in Bahasa Malaysia and English. Relevant for gambling-related distress, financial stress, and family support.
15999 (Malaysia, free call)Befrienders Kuala Lumpur is a voluntary organisation providing emotional support to those in distress. Confidential, non-judgmental listening services available via telephone. Active across Kuala Lumpur and Petaling Jaya.
03-7627 2929 (Kuala Lumpur)GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Text-only reference — GamCare resources are available in English and offer practical tools and counselling referrals.
gamcare.org.uk (text reference only)A fellowship-based support group for individuals who share a desire to stop gambling. Meetings are available internationally, with materials and resources available in English. A peer-support approach recognised globally for its effectiveness.
gamblersanonymous.org (text reference only)Our own customer support team is trained to assist players experiencing gambling-related difficulties without judgment. We can activate limits, process self-exclusion, or simply point you toward additional support resources.
Live Chat — 24/7 on this siteMalaysia's Institut Kesihatan Mental Negara (IKMN) under the Ministry of Health provides mental health assessment and treatment services, including for behavioural addictions such as problem gambling, across public hospitals nationwide.
03-2615 5555 (IKMN, Kuala Lumpur)Play Responsibly
GTR99 is designed for Malaysian players aged 21 and above who treat gaming as entertainment. Our tools, our support team, and our policies all exist to keep it that way. Play smart. Play within your means. Enjoy the experience.
If you need to set limits or take a break, use the tools in your account settings — or contact our support team via live chat right now.
21+ only. Gamble responsibly. Not available where prohibited by law. Talian Kasih: 15999 | GamCare (text ref.) | Befrienders KL: 03-7627 2929